Intro

At Foodélez, we use cookies and similar technologies to help our Services run smoothly and to give you a more convenient and personalised experience.
This Cookie Policy explains in simple terms what cookies are, how we use them on Foodélez Mart and Foodélez People, and what choices you have to control them.

1) What Are Cookies?

1.1. Cookies are small text files that are stored on your device (such as your computer or mobile phone) when you visit a website or use an app. They allow the website or app to recognise your browser on subsequent visits.

1.2. Cookies help us remember certain information about your visit (for example, your preferences and settings) and understand how our Services are used so we can improve them.

1.3. Some cookies are set directly by Foodélez (“first‑party cookies”), while others may be set by third parties we work with to provide services such as analytics or marketing (“third‑party cookies”).

2) Where Do We Use Cookies?

2.1. We use cookies on:

• The Foodélez Mart website and mobile app (our food and beverage e‑commerce platform).
• Any web interface or portal for Foodélez People (our internal HR application), to the extent needed to operate the system internally.

2.2. The types and number of cookies may differ between Mart and People depending on the nature of each Service, as explained below.

3) Types of Cookies We Use

We group the cookies we may use into the following categories:

3.1. Strictly Necessary Cookies

• These cookies are essential for the basic operation of the Services and cannot function properly without them.
• Examples include:
  • Keeping you logged in once you sign into your Account.
  • Remembering items in your cart while you browse the Mart Service.
  • Enabling security features and detecting suspicious or fraudulent activity.
• These cookies are not used for marketing or cross‑site tracking and generally do not require prior consent because they are necessary to provide the Services you request.

3.2. Functional / Preference Cookies

• These cookies remember your choices and preferences to provide a more personalised experience.
• Examples include:
  • Remembering your preferred display language.
  • Storing your approximate region to help suggest nearby restaurants/stores in Mart.
  • Remembering certain UI settings in People (such as last viewed tab or layout preferences).
• If you disable these cookies, some convenience features may not work as intended, but the core Services will usually still function.

3.3. Analytics / Performance Cookies

• These cookies help us understand how visitors use our Services, such as which pages are visited most often, how long users stay on a page and what errors occur, so we can improve performance and user experience.
• We may use third‑party analytics tools that collect aggregated usage data and aim to avoid direct identification of individual users wherever possible.
• We use analytics cookies only within the limits permitted by law, and where they involve identifiers that can be linked to you, we may seek your consent where required.

3.4. Marketing Cookies (Foodélez Mart only)

• These cookies, when enabled, are used to help us show you more relevant offers and promotions within the Mart Service or across other platforms we work with.
• They may allow us or our partners to track your interaction with certain marketing content (such as digital campaigns or promotional emails) to measure performance and improve targeting.
• We do not use marketing or advertising cookies in the People Service, because it is an internal application and not intended for advertising.
• Marketing cookies are only activated where permitted by law and, where required, after obtaining your explicit consent. You can withdraw your consent at any time.

4) How We Use Cookies in Foodélez Mart

4.1. In the Mart Service, we may use a combination of:

• Strictly necessary cookies to operate Accounts, carts and secure payments.
• Preference cookies to remember your language, saved addresses and certain display settings.
• Analytics cookies to monitor site/app performance and improve user experience.
• Marketing cookies (when enabled) to measure the effectiveness of offers and campaigns and to personalise some communications.

4.2. Where required, we may display a cookie banner when you first visit our website or app, explaining non‑essential cookies and allowing you to accept, reject or customise your cookie preferences.

5) How We Use Cookies in Foodélez People

5.1. In the People Service (as an internal application), we primarily rely on:

• Strictly necessary cookies for login, security and session management.
• Limited preference cookies (for example, remembering language or certain interface settings).
• Limited, internal analytics cookies to monitor system performance and reliability, in line with internal policies and applicable law.

5.2. We do not use marketing or advertising cookies in People, as it is not a public or advertising‑focused platform.

6) Your Choices – Managing Cookies

6.1. You have several options to control cookies, including:

• Browser settings: You can configure your browser to block or delete some or all cookies.
• Device settings: Some mobile devices allow you to manage cookies and tracking at the system level.
• On‑site cookie settings: Where we provide a “Cookie Preferences” or “Privacy Settings” panel, you can use it to accept or reject certain categories of cookies (such as analytics or marketing), noting that strictly necessary cookies cannot be disabled because they are essential for the Service.

6.2. Please note that blocking certain cookies (especially strictly necessary or functional cookies) may affect your ability to use some parts of the Services or may reduce the quality of your experience.

6.3. Where applicable, you can revisit your cookie settings at any time to change your preferences or withdraw your consent for non‑essential cookies.

7) Changes to This Cookie Policy

7.1. We may update this Cookie Policy from time to time, for example if we introduce a new analytics provider, start using new types of cookies, or if the legal framework changes (such as the implementation of Egyptian data protection rules).

7.2. When we make material changes, we will try to inform you via our website/app (for example, through a banner or notice), and we will update the “Last updated” date of this Policy. Your continued use of the Services after any update constitutes your acceptance of the revised Policy.

8) Contacting Us About Cookies

If you have any questions or requests relating to our use of cookies or your privacy preferences, you can contact us at:

• Email: support@foodelez.com
• Postal address: Alexandria, Egypt
• Customer support: +201558158265

We believe that the use of cookies should always be transparent and under your control as much as possible.
Our goal is to use cookies to make Foodélez Mart more convenient and Foodélez People more secure and efficient, without relying on unnecessary tracking or going beyond what the law and your preferences allow.